Privacy Statement

Last updated January 2024

Agent700’s Privacy Statement is intended to explain to you, our customer, how we handle your personal data.. This Privacy Statement explains to you how Agent700 collects, uses, stores, and discloses your personal data. It is our commitment to live up to our name by not only respecting your privacy, but by acknowledging the fact that you have the right to remain in control of your data which you permit us to process in particular ways. Hence, you have a right to full transparency and to hold us accountable to what we say we will do with your data.

Accountability

At Agent700, our designated Privacy Officer and, as such, is responsible for protecting your personal data.

Agent700’s Data Privacy Designate

Email: support@Agent700.ai

Mailing Address: 525 S. Meridian St. GB2, Indianapolis, IN 46225

What is Personal Data?

Different privacy laws and regulations define personal data differently. At Agent, we hold ourselves to the highest standards and protect any data that is considered personal under any privacy law applicable to us. Hence, we understand the term very broadly when we define it as information that relates to an individual and that can be used, directly or indirectly, to identify that individual.

How do we Collect your Personal Data?

We collect your personal data directly from you, with the exception of your journey and activity on our website, as described in more detail below. This information is collected from you automatically, but only if you provide your consent upon visiting our website.

Personal Data of Children

This website and our products and services are not directed, marketed, or meant to be used by persons under the age of eighteen (18). If you think your child might have created an account with us without your consent, you may request the deletion of the account and the data that we have about your child by writing to us at support@Agent700.ai.

What Personal Data do we Collect and for What Purpose?

Personal Data we Collect	Purpose
Family and given name	Create and maintain your account
Billing information	Process a purchase
E-mail address	Create, validate, and maintain your account Send notifications and confirmations Send subscribed marketing materials Send electronic receipts and invoices Communicate with you If submitted through a form on our website, trace your journey through the website from that form
Last four digits of your credit card	Fraud detection Address payment processing issues with our payment processing service provider
Technical IP address Device ID Operating system Type of browser Browsing behavior Other device specifications such as memory availability Information about how you interact with our Website, viewed pages, access dates and times, IP address, and the internet browser you use	Collect information about the devices that visit our website and the registered accounts to which it is linked Improve our website by creating more relevant content and make it more intuitive Improve our products and services upon analyzing what content receives the most attention
Marketing consents and preferences	Meet our legal obligations Send marketing and promotional materials that you have agreed to or requested to receive

With Whom and for what Purpose do we Share Your Personal Data?

Category of Third Party	Data we Disclose	Purpose
Planning and documentation platforms	Company and customer names	Allows our team to organize, discuss and complete shared work
Cloud service providers	Company and customer names, as well as email addresses	Host our customer portal Customer names are required to organize, categorize and serve our customers with their own data Cloud-hosted API key management system references company names
API usage tool	Customer profile incl. company name and email address; detected entities upon explicit opt-in	Allows us to meter the API usage of our customer, which we use to determine pricing
Payment platform	Last four digits of your credit card	Fraud detection Address payment processing issues with our payment processing service provider Enable automatic payments
Software development tool	Company names	We have company names in the codebase to document certain functionality that is specifically implemented for them
Website analytics and lead identification	IP address Device ID Operating system Type of browser Browsing behaviour Other device specifications such as memory availability Company name Comprehensive company profile Information about how you interact with our Website, viewed pages, access dates and times, IP address and the internet browser you use	Collect statistical information on the number of product downloads via the container registry we use as well as our customer portal Collect information about the devices that have downloaded our licensed software and the registered accounts to which it is linked Identify the company of our website visitors Improve our website and services
Software providing online surveys and marketing services	Marketing consents and preferences	Meet our legal obligations Send marketing and promotional materials that you have agreed or requested to receive

How do we share your Personal Data?

Before we share your personal data with any third-party service provider, and annually thereafter, we perform our due diligence on them to ensure that your data is safe. We take the following steps, where applicable and feasible:

Verifying the service provider is aware of the key requirements of data protection;
Researching whether high-profile data breaches recently occurred;
Checking whether the service provider is currently or has been under investigation for any breaches of data protection law;
Identifying other clients;
Reviewing the service provider’s policy framework for security and data protection;
Identifying the place of establishment;
Carrying out site visits and inspections; and
Carrying out audits

We may be obliged to share your personal data with a court of law or other person(s) or entity / entities with jurisdiction to compel production of such information. We will not share your personal data with such authorities unless we are required by law to do so.

Where do we Store Your Personal Data?

We store personal data that we collect from you or about you on Amazon Web Services Cloud Platform servers in the US.

We will only transfer personal data to a location outside the US where one of the following applies:

the transfer is necessary for the performance of our contractual engagement with you;
the transfer is necessary for the establishment, exercise or defense of legal claims; or
you have provided explicit consent to the transfer.

Your Legal Rights to Your Personal Data

Right	Description
Right to know	You have the right to request the categories and specific pieces of personal data we collect including: Categories of personal data collected; Categories of sources from which personal data is collected; Business or commercial purposes for collecting your personal data; Categories or names of third parties with whom we share personal data; and Specific pieces of personal data we have collected about you.
Right to request access to your personal data	You have a right to request a copy of the personal data that we hold about you. To do so, please contact us at support@agent700.ai.
Right to request the erasure of your personal data	You have the right to request that we delete or remove personal data where there is no good reason for us continuing to process it. Erasure requests are subject to certain limitations, for example, we may retain personal data as permitted by law.
Right to request we transfer your personal data to you	Subject to certain limitations, you have the right to request that the personal data we hold about you is transferred to you or to a third party. We will provide you, or the third party you have chosen, your personal data in a machine-readable format.
Right to request correction of your personal data	You have the right to request that we correct the personal data we hold about you, although we may need to verify the accuracy of the new information you provide us. We may refuse to comply with a request for rectification if the request is manifestly unfounded, excessive or repetitive in nature.
Right to request restrictions on the processing of your personal data	You have the right to request that we suspend the processing of your personal data in the following scenarios: If you contest the accuracy of the personal data we hold about you and we are verifying the accuracy of that information; Where it has been determined that the processing of your personal data is unlawful but you do not want us to erase it; Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or For other legal purposes. We may refuse to comply with a request for restriction if the request is manifestly unfounded, excessive, or repetitive in nature.
Right to withdraw consent	You have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent
Right to non-discrimination	Exercising your right to privacy does not result in different treatment by us or different quantities or qualities of product or service that we offer. Where we request your personal data in exchange for a valuable product or service, we will let you know at the time of the exchange.

Cookies and Similar Technologies

A cookie is a small text file which our website may place on your computer as a tool to remember your preferences and display more relevant information next time you visit. You may refuse to use cookies by selecting appropriate settings on your browser, however, please note that if you disable cookies, you may not be able to use the full functions of our service.

In addition, our website uses Google analytics services to help us understand non-personal facts and figures about users of the website such as:

Website traffic;
Number of visitors;
Location of visitors;
Information about the browser version and device type;
Referral sources to the website;
Demographics of visitors; and
Website usage.

Personal Data Retention

We will generally retain your personal data for as long as is necessary to meet our contractual obligations to you, to satisfy the purposes stated above, or as otherwise required by law.

When determining the relevant retention period, we consider:

Our contractual obligations and rights in relation to the information involved;
Legal obligation(s) under applicable law to retain data for a certain period of time;
Statute of limitations under applicable law(s);
Guidelines issued by relevant data protection authorities; and
Other legal purposes.

In addition to the above, your personal data may be anonymized and used in aggregate. Once it is determined that your personal data is no longer necessary to achieve the purposes we collected it for, we will securely erase your personal data.

You may also request the deletion of your profile by sending an e-mail to support@agent700.ai. It may take up to thirty (30) business days to respond to your request.

Protection of Your Personal Data

We take appropriate technical, physical, and organizational security measures to protect personal data in our custody and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction, and damage.
As mentioned above, the third-party vendors with whom we engage for specific tasks are required to have certain safeguards in place that comply with industry standards.

That having been said, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission of information from you to Agent700 is at your own risk. Where you have chosen a password that allows you to access our Website you are responsible for keeping this password confidential.

Updates To This Privacy Statement

This Privacy Statement and other service specific policies may change from time to time, in accordance with applicable laws. We will notify you of these changes by posting the updated Statement on our website. We may also notify you by sending you an e-mail or by any other reasonable means such as a pop-up notice, if available.

We encourage you to review our Privacy Statement periodically.

How to Report a Privacy Concern

We are committed to maintaining high standards for privacy. We want to hear from you about any concerns you may have with our privacy practices. If you wish to raise a concern or compliment us on our privacy practices, you can contact us at support@agent700.ai.