Terms and Conditions of Use

Last updated: March 14, 2024

These Terms and Conditions of Use (“Terms”) apply to and govern:

  1. Your use of Agent700’s website and services, which are provided under the Agent700 brand as part of the Conceptzure LLC network (https://conceptzure.com) and its affiliated brands and services, including but not limited to the app.agent700.ai, www.agent700.ai, agent700.ai, etc. websites (“Websites”), and
  2. Agreements you have entered into with Agent700, as a member of the Conceptzure family. These services, including the Websites, and all information, features, and functionalities provided by Agent700 and under the umbrella of Conceptzure and its affiliated brands, are collectively referred to herein as (“Services”).

Customer

A Customer is anyone that subscribes to, or accesses or uses the Services, creates an organization, invites users to that organization, or uses or allow use of that organization.

Customer, these Terms govern your access and use of our Services. These Terms (or, if applicable, your written agreement with us) and any Order Form(s) (defined below) together with all documents referenced herein form the “Agreement” between Customer and us.

After being notified of a change to these, you acknowledge your understanding of the then-current Agreement and agree to the Agreement on behalf of Customer. You also acknowledge that you have read and understood our Privacy Notice available at Privacy Policy.

Company reserves the right to modify these Terms and will provide notice of these changes as described below. Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding.

PLEASE READ THESE TERMS OF USE CAREFULLY.

THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 13.2 (THE “ARBITRATION AGREEMENT”) AND CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 13.3 (THE “CLASS ACTION/JURY TRIAL WAIVER”) THAT REQUIRE, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN SECTION 13.2, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND US, INCLUDING ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE YOU AGREED TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE ACTION OR PROCEEDING.

General Provisions

Customers, Authorized Users, and Customer Content

“Customer” or “you” is either you, if you are an individual entering into the Agreement on your own behalf, or the organization that you represent in agreeing to the Agreement. If your organization is being set up by someone who is not formally affiliated with a business entity or other organization, Customer is the individual creating the organization. If you signed up for a subscription plan using your corporate email domain or are otherwise entering into a subscription plan on behalf of a business entity or other organization, the business entity or other organization on whose behalf you signed up is the Customer. By signing up on behalf of your business entity or other organization, you represent and warrant that you have all right, power, and authority to bind such entity or organization to the Agreement.

Individuals authorized by Customer to access the Services (each an “Authorized User”) may submit content or information to the Services, which includes Personal Data (defined below) and User Content (defined below) (“Customer Content”), and Customer will have the sole right and responsibility for managing your use of it.

Customer will be solely responsible for all of the acts and omissions of its Authorized Users in relation to the Services and the Agreement.

The Services are not intended for and should not be used by anyone under the age of 13. Customer must ensure that all Authorized Users are over 13 years old.

Customer will (a) inform Authorized Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Content; and (b) obtain all rights, permissions or consents from Authorized Users and other Customer personnel that are necessary to grant the rights and licenses in the Agreement and for the lawful use and transmission of Customer Content and the operation of the Services.

Early Access

Early Access Products are made available on an “as is,” and “as available” basis and, to the extent permitted under applicable law, without any warranties or contractual commitments we make for other Services. We may terminate or cease offering any Beta Products at any time, in our sole discretion.

Feedback

Customer and its Authorized Users may choose to, or we may invite them to, submit comments, feedback or ideas about the Services, including without limitation about how to improve the Services or our products (“Ideas”) directly at feedback@agent700.ai or via third party sites and tools. By submitting any Idea, Customer agrees that its disclosure is gratuitous, unsolicited and without restriction and will not place us under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation, whether to Customer, the Authorized User, or anyone else, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. Customer further acknowledges that, by acceptance of the submission, we do not waive any rights to use similar or related ideas previously known to us, or developed by our personnel, or obtained from sources other than Customer or its Authorized Users.

Privacy Policy and Protection of Personal Data

The protection of your personal information is important to us. We do not sell, rent, lease or license your personal information to any party. The personal information you provide to us through the Services will be collected, used, managed and/or disclosed in accordance with our Privacy Policy.

By accepting these Terms and each and every time you access our Services, you consent to the collection, use and disclosure of your personal information by Agent700 in accordance with our Privacy Policy.

Services

Registration

You have to be at least the age of majority in your jurisdiction of residence in order to use the Services. If you reside in a jurisdiction that restricts the use of the Services because of your age, or restricts your ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Services.

In order to purchase our products, you must first register for the Services by completing the registration process with your current e-mail address and a password and other required information used for verification purposes.

Security & Verification

You agree to:

  • protect your password
  • keep confidential any identification that we may provide you which allows access to the Services
  • take full responsibility for your account
  • not authorize a third party or legal entity to use your account
  • be solely responsible for any and all activities that occur under your profile
  • immediately change your password upon learning of any unauthorized use of your profile or any other breach of security and immediately notify us of such a breach
  • provide additional information for identity verification purposes to the satisfaction of Agent700 in order to process your personal information deletion requests

You warrant that the information you provide to us is accurate and complete and that you will keep the information current through the Services. Agent700 is entitled at all times to verify the information that you have provided and to refuse use of the Services without providing reasons.

In accordance with our Privacy Policy and in connection with your use of the Services, Agent700 may send you electronic service messages. These electronic messages may be sent for various reasons, including to notify you of future product releases, to convey security information, or to convey changes to our privacy policy and/or our Terms and Conditions of Service.

Subscription and Token Usage Billing

In addition to any subscription fees applicable to your use of our Services, Agent700 operates on a usage-based billing model for tokens (“Token Usage”). Tokens represent units of consumption within our Services, and their use is subject to billing based on actual usage.

Billing Cycle for Token Usage

Charges for Token Usage are accrued throughout your billing cycle and are billed at the end of each monthly cycle. Your monthly billing cycle begins on the date you initially subscribe to the Services and recurs on the same date each subsequent month.

Pricing

Pricing for Token Usage is determined according to the rates specified on our Pricing page (www.agent700.ai/pricing). We reserve the right to update Token pricing from time to time. Any changes to the pricing will be effective at the start of the next billing cycle following the change. We will provide notice of any changes to the pricing structure in accordance with the “Modifications to Terms” section of this Agreement.

Usage Tracking and Billing Statements

We provide tools within our Services for you to monitor your Token Usage during the billing cycle. At the end of each billing cycle, you will receive a statement outlining the total Token Usage and the total amount billed for that cycle. Payments for Token Usage are due upon receipt of the billing statement.

Payment of Token Usage Fees

Payment for Token Usage must be made by the payment method associated with your account. It is your responsibility to ensure that sufficient funds are available to cover the Token Usage fees and to update your payment information as necessary.

Failure to Pay

Failure to pay the Token Usage fees may result in the suspension or termination of your access to the Services. Please refer to the “Contract Conclusion, Period, and Termination” section for details on the consequences of non-payment.

Adjustments and Disputes

If you believe your Token Usage has been incorrectly billed, you must contact us at support@agent700.ai within 30 days of receiving your billing statement to request an adjustment. Your failure to contest the charges within this period constitutes acceptance of the charges as billed.

Please ensure you review the detailed pricing structure and understand how Token Usage is billed. Your continued use of the Services constitutes your agreement to these billing practices.

Purchases & Fees

You may purchase products or services and access order history, amounts payable and similar account information by logging into your verified account. If you have any issues with your order, please contact us at support@agent700.ai. The Services are to be billed in accordance with your agreement(s) and contract(s) with Agent700, which may include services agreements and subscription agreements.

For our paid services and products, you are responsible for the timely payment of all fees. Payment options may include third-party service provider (“Payment Processors”). The processing of payments or credits, as applicable, in connection with your use of the Services will be subject to the terms, conditions and privacy policies of your payment card issuer in addition to these Terms. Agent700 is not responsible for any errors by the Payment Processor.

Contract Conclusion, Period and Termination

  • The contract is concluded when the Customer confirms acceptance of our terms of use and privacy policy by selecting “I agree to terms of use and privacy policy” checkbox and then by clicking “Register” or in some cases through an order form.
  • The Agreement is concluded when the client confirms acceptance of our terms of use and privacy policy by clicking on “Yes, I agree to Terms of Use and Privacy Policy” button, if the Customer was invited by Provider or if the Customer was logged in through social networks.
  • The Agreement period is 1 or 12 months, depending on the period that’s selected by a client as outlined in the Agreement.
  • The Agreement is renewed automatically if the Customer doesn’t deactivate the option “Securely save payment details for automated subscription renewal” during the ordering process.
  • The Agreement renewal can be cancelled at any time on the subscription settings page of our payment provider.
  • The Agreement may be terminated at any time by both the Customer and the Provider with a notice period of one week to the end of the month.
  • The Agreement when terminated will conclude on the last day of the term as originally selected by Customer.
  • The contract is automatically terminated by the Provider if no order is placed by The Customer after the end of the free trial period.
  • The cancellation must be made in written form or sent by e-mail to support@agent700.ai, or by changing the subscription settings by the Customer.
  • Agent700 reserves the right to verify the legal and contractual use of the Software.
  • Upon detection of any breach of law or these Terms of Use, the access to the Software and provided services will be shut down by Agent700 immediately.
  • For both free and paid offers on the websites, the submission of the order form by the customer represents a binding offer, which Agent700 can accept within two weeks by sending an order confirmation. The unconfirmed offers or cost estimates are without obligation.
  • To initiate a termination, the Customer must notify Agent700.ai by sending a direct email to support@agent700.ai. The request must include the Customer’s account details and a clear statement of the intent to terminate the subscription.

Acceptable Use

By using the Services, you further agree that:

  • With the exception of you purchasing a product for the purposes of incorporating it into other products and as reflected in your agreement(s) with Agent700, you will only use the Services where available for your sole, personal use and will not resell it to a third party;
  • You will not assign or otherwise transfer your account to any other person or legal entity;
  • You will not try to harm the Services in any way whatsoever;
  • You will not copy or distribute the Websites without written permission from Agent700;
  • You will provide us with whatever proof of identity we may reasonably request;
  • You will not access the Services with unauthorized devices;
  • You will comply with all applicable laws including US laws and the laws of the area in which you are present while using the Services.

You will not use Agent700’s technologies or services, including Web Interface, the API and or container, for any unlawful or fraudulent purposes and may not:

  1. reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services (except to the extent such restrictions are contrary to applicable law);
  2. use output from the Services to develop models that compete with Agent700. You will comply with any rate limits and other requirements in Agent700’s documentation.

Agent700 reserves the right to immediately terminate your use of the Services should you not comply with any of the above rules. We reserve the right to investigate violations of any of the above to the fullest extent of the law.

Usage and Restrictions

Our License to Customer Ownership of the Services, Documentation, and Company Data. Further, Customer acknowledges and agrees that we may collect data relating to Customer’s and its Authorized Users’ usage of the Services, (“Usage Data”) and collect, analyze, and use data derived from User Content that has been aggregated and/or anonymized such that it does not identify Customer or any identifiable individual person (“Derivative Data” and, collectively with Usage Data, “Company Data”).

All Company Data will be owned solely and exclusively by us and, for purposes of clarity, you agree that we may use the Company Data in perpetuity for any purpose permitted by applicable law.

We may, from time to time, make available certain third-party products and services, including but not limited to open-source software (“Third-Party Products”) for use in connection with the Services. Such Third-Party Products may be made available under separate or additional terms and conditions, including but not limited to open-source licenses, which we will make available to you as necessary.

Intellectual Property Ownership

Agent700 alone (and its third party licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Services.

These Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by Agent700. If your use is limited to browsing, no right or license is granted to use Agent700’s name, logo, and the product names associated with the Services and Agent700’s affiliated companies. Otherwise, your rights are defined in any agreements you have entered into with us.

Licenses to the Services and Documentation

During the Subscription Period, we grant the Customer a non-exclusive, non-transferable license to access and use, and to permit Authorized Users to access and use the Services, in accordance with the Agreement, for the Customer’s own internal business purposes. To the extent that we may make downloadable software components available, via app stores or other channels, as part of the Services, during the Subscription Period, we grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Users to use the object code version of these components, but solely as necessary to use the Services. Minor updates, bug fixes, and the like to such downloadable software components will be included under this license for the duration of the subscription.

From time to time we may make available product documentation for the Services (the “Documentation”) via a method of our choosing (e.g., via the Services). During the Subscription Period, we grant to Customer a non-sublicensable, non-transferable, nonexclusive, limited license for Customer and its Authorized Users to use the Documentation to support Customer’s and its Authorized Users’ use of the Services. All rights and licenses granted herein are subject to you and your Authorized Users’ full compliance with all of the terms and conditions of the Agreement.

All rights in the Services and Documentation not expressly granted herein are expressly reserved by us.

Customer’s Licenses to Us

Ownership of Customer Content

As between us on the one hand, and Customer and any Authorized Users on the other, Customer will own all Customer Content, including, for purposes of clarity, Personal Data and User Content.

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